Returns & Exchange

Return/Exchange Delay Note:

Due to circumstances from Covid-19, packages sent back for returns/exchanges will be left in quarantine for at least 1 business day. After this quarantine, our warehouse team will then be able to process these packages, and we can expect it to take up to 14 business days. Exchanges are sent out once a week or when time permits.  We are working hard to accommodate the needs of our clients with our warehouse team, which has limited staff on hand to maintain safety precautions.  

 

ELIGIBLITY & REQUIREMENTS

Returns are valid within 30 days of the delivery date.
Exchanges are valid within 30 days of the delivery date.

Refunds and Exchanges will NOT be processed until items are returned and inspected by our warehouse. All items must be returned in their original condition: tags attached, packaging intact, and product unworn & unwashed.

Exchanges must be of equal or lesser value than the item returned.  Should the item chosen for exchange be priced less than the item being returned, a store credit will be issued for the difference. At this time, we are unable to process exchanges for items that are priced higher than the item being returned.

Due to the nature of this product, face masks are non-returnable. If there is an issue with your mask, please reach out to customer service so we could further assist you.

Gift cards are not eligible for returns. Once a gift card is purchased, it cannot be cancelled or refunded. Purchases made with gift cards are eligible for exchange or store credit only if an item does not work out.

To initiate a Return or Exchange, you will need your Order Number ready. Your Order Number can be found in your order confirmation email. Or on the paper invoice you receive in your package. If you do NOT have your Order Number, please email selfmadeonlineboutique.com 

Start the Returns/Exchange process By Emailing Us At [email protected] 

NOTE: Initial shipping charges and $10.00 return shipping fees are NON-REFUNDABLE.

NOTE: We are NOT responsible for return packages that may be lost or damaged in transit. You will have to file a claim with the shipping carrier.

Return/Exchange Delay Note:

Due to circumstances from Covid-19, packages sent back for returns/exchanges will be left in quarantine for at least 1 business day. After this quarantine, our warehouse team will then be able to process these packages, and we can expect it to take up to 14 business days. Exchanges are sent out once a week or when time permits.  We are working hard to accommodate the needs of our clients with our warehouse team, which has limited staff on hand to maintain safety precautions.  

 

RETURNS FAQ: 

 -I received a damaged/defective good, can you help?

If your item is damaged or defective, please send an email to [email protected]  with a picture of the item and its defect, preferably with the hang tag of the item in the picture, along with your order number. From there, we may ask you to return the damaged item to us and we can ship a replacement. 

Upon receipt of your goods, please inspect your items and contact us within 30 days to let us know of any damages/defects. If the delivery date is more than 30 days old, we cannot accept any damages and cannot ship replacements.

 

 -Where’s my refund?

Once your return is delivered, it typically takes 7-14 business days for our warehouse to receive and inspect your return.

After passing inspection, a refund minus new applicable shipping costs, original shipping cost Plus $10 restock fee will be issued to the original form of payment and you will receive an email confirmation. Please allow another 3-5 business days for the refund to appear on your statement.

 

-My package says it has been delivered but I do not have it. What should I do? 

At this time, we ask you to contact UPS with your tracking number for more information. We are not responsible for lost/stolen packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier.  

For customers whose packages are lost in transit, please reach out to [email protected]  with your order number. Our team may be able to replace your package or provide you with store credit.

 

-Where is my order? 

Please allow 7-10 business days to process and ship an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered depending on your relation to the New Jersey area.

You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.

At this time we do not offer expedited shipping. If you need your order by a certain date, we ask that you place your order 14 business days before that time.

If you find your order has not been delivered in this time window, please email us at [email protected] with your order number so we could further assist you.

 **Please note: Business days are Monday-Friday; weekends not included. Example: 3 business days from Thursday is the following Tuesday.